Ed33 Privacy Policy

We collect certain personal information when you register or use gaming services on ed33. Under this privacy policy, collected data is never used without your consent. ed33 primarily collects the following types of information:

• Identity Information: Full name, date of birth, and National ID number (required for KYC verification).
• Contact Information: Email address, mobile number, and postal address.
• Financial Information: Mobile banking number (bKash/Nagad/Rocket) and transaction history.
• Technical Information: IP address, browser type, device information, login time.
• Gaming Data: Betting history, win/loss records, and gaming session details.
• Contact Details: Records of support tickets, live chat messages, and complaints.

Some data is collected automatically — such as how long you use the platform and which pages you visit most. This data does not identify you personally; it is used solely to improve service quality.

Information collected on ed33 is used only for specific purposes. Under this privacy policy, your data is used for the following:

Ed33 never uses your data for advertising profiling or targeting. You can unsubscribe from promotional emails at any time.

The most important aspect of ed33's privacy policy is this — we do not sell your data. However, there are limited cases where information may be shared with third parties:

• Payment Provider: Required information is shared with payment processors such as bKash, Nagad, and Rocket to complete transactions.
• Game Providers: Only gaming-related data (bets, sessions) is shared with game developers on our platform.
• Regulatory Authority: Information may be disclosed to relevant authorities if required by law or court order.
• Fraud Prevention Agencies: We collaborate with industry-approved bodies as part of our AML and anti-fraud initiatives.

All third-party service providers are contractually bound to uphold ed33's privacy standards and may not use your data beyond our stated instructions.

Ed33 uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help improve your experience. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions, security verification, and core platform functionality. These cookies cannot be disabled.
• Performance Cookies: To understand which pages load most frequently and where issues occur. Fully anonymized.
• Functionality Cookies: To remember your language preference and theme settings.
• Analytics Cookies: To understand site traffic and usage patterns (optional).

Ed33 does not retain your data indefinitely. Specific retention periods are defined for each type of information:

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: Up to 5 years after account closure (as required by law).
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Support Records: Deleted 2 years after the issue is resolved.
• Cookie Data: Session cookies are cleared when the browser is closed; all others last up to 1 year.

Once the retention period expires, your data is permanently and securely deleted — it is not retained in any backup or archive.

Under ed33's privacy policy, you have the following rights over your personal data:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request the permanent deletion of your data.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Portability: The right to receive your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.

Ed33 is a strictly 18+ platform. We do not knowingly collect data from minors. If we become aware that a minor has registered by mistake, the account is immediately closed and all associated data is deleted.

If you suspect a minor has registered using your information, please contact our support team immediately. More information for guardians is available on our Responsible Gaming page.

Ed33 uses industry-leading technology to protect your data. Our security infrastructure is regularly tested and verified by independent third-party experts.

• 256-bit SSL/TLS Encryption: All data transmissions are secured through encrypted tunnels.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your login.
• Firewall Protection: Advanced DDoS protection and intrusion detection systems are active.
• Regular Security Audits: External penetration testing is conducted every three months.
• Encrypted Storage: Sensitive data stored in our databases is encrypted using AES-256.
• Access Control: Only authorized personnel may access data, strictly on a need-to-know basis.

In the event of a security breach, we are obligated to notify affected users and take necessary action within 72 hours.

Ed33 may update this privacy policy from time to time. We will notify you in advance of any significant changes:

• A notification will be sent to your registered email address.
• A popup notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of the page will be revised accordingly.
• At least 14 days' notice will be given before any significant changes take effect.

Continued use of the platform after an updated policy takes effect will be considered acceptance of the new terms. If you do not agree, you have the option to close your account.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. We take all inquiries seriously and are committed to responding within the designated timeframe.

• General Requests: You will receive a reply within 3 business days.
• Data Deletion Requests: Processed within 30 days.
• Security Emergencies: We respond within 24 hours.
• Data Breach Complaints: Initial action taken within 72 hours.

If you are not satisfied after contacting us, you have the right to lodge a complaint with the relevant regulatory authority.